Imagine that a customer wants to return a dress to your store that she wore and ripped. You’re reluctant to take back such an expensive piece. But your supervisor tells you her loyalty is worth much more. You do it anyway. That clerk was Stanley Marcus, of Nieman Marcus. And …
A new pastor in a small town got on a bus for his first trip downtown in his new city. When he got the change back from the bus driver, the preacher noticed that the driver gave him an extra quarter. Thoughts raced through the preacher’s mind. “You’d better give …
As a leader, it is your job to create a workplace where jerks don’t thrive. You can lose employees, customers, and productivity with one critically positioned offensive employee. Respect is an essential leadership behavior. Developing respect in the workplace builds an environment where employees and their companies become the best …
